Shipping & Delivery Policy
Who ships your lab kit and medication, and how delivery works.
Contents
1. Where we ship
We ship only to addresses in the United States, and only in states where a licensed clinician can treat you. Prescription medication ships only to the patient named on the prescription.
2. Lab kits
After you order, your at-home lab kit is shipped to you by our lab-kit fulfillment partner with tracking. The kit includes a prepaid return mailer. After collection, you drop the sealed sample at a FedEx location the same day, and the sample travels to a certified clinical laboratory for testing. Full step-by-step instructions are in our lab kit guide.
3. Prescription medication
Medication is shipped by a third-party pharmacy, not by HeydayMD. HeydayMD does not own, operate or control any pharmacy and does not store or ship medication. If your clinician prescribes treatment, the prescription is sent to an independent, state-licensed pharmacy — a 503A compounding pharmacy or an FDA-registered 503B outsourcing facility for compounded medications, or a licensed pharmacy for FDA-approved medications. That pharmacy dispenses the medication and ships it directly to your address in packaging appropriate to the medication, with tracking. You may also ask your clinician to send your prescription to a pharmacy of your choosing.
Medication ships only after a licensed clinician has issued a valid prescription. Testosterone is a Schedule III controlled substance, so shipments follow federal and state controlled-substance rules, and refills ship only as your prescription allows.
4. Shipping cost
Shipping of the lab kit, the return mailer and medication prescribed under your plan is included in your plan price. There is no separate shipping charge.
5. Lost, damaged or delayed packages
Contact us at team@heydaymd.com or (866) 485-3013 as soon as you notice a problem. For a lost or damaged lab kit, or a failed collection, we send a replacement kit or arrange an at-home draw at no extra cost. For a lost or damaged medication shipment, we work with the dispensing pharmacy to resolve it. Do not use medication from a package that arrives opened or damaged. Dispensed medication cannot be returned (see our Refund, Return & Cancellation Policy).
6. Contact
HeydayMD LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Phone: (866) 485-3013
Email: team@heydaymd.com