Refund, Return & Cancellation Policy

1. Cancelling your renewal

Membership plans are prepaid for the term you choose (currently 12 months or 6 months). Memberships renew automatically for the same term at the then-current price unless you cancel. We will invoice you, or charge the payment method you authorize, before each renewal.

You may cancel your renewal at any time, with no cancellation fee, through your care portal, by calling (866) 485-3013, or by emailing team@heydaymd.com. Cancelling stops your next renewal; your membership stays active through the end of the term you have already paid for. We do not provide refunds or prorated credits for unused time.

2. Refunds

We do not guarantee any clinical result, and we do not offer a satisfaction-based money-back guarantee. Refunds are issued only in these cases:

• Not a candidate. Your membership begins with a clinician review of your initial lab results. If that review shows you are not a candidate for treatment (for testosterone therapy, this includes a total testosterone result above 500 ng/dL), no consultation is required and we refund your membership payment minus $229 for the lab kit. If you purchased the lab kit separately, the kit is not refunded and your membership payment is refunded in full.
• Billing errors. Duplicate or erroneous charges are refunded in full on request.

All other membership payments, including renewals, are non-refundable once paid, and we do not provide prorated refunds for partial terms. Approved refunds are returned to the original payment method.

3. Returns

• Medication. Dispensed or shipped medication is non-refundable and cannot be returned, as required by pharmacy law.
• Lab kits and follow-up panels. Lab kits and follow-up panels that have been shipped, used or activated, and any draw or processing fees billed by the laboratory, are non-refundable, except as described under "Not a candidate" above.
• Lost, damaged or failed kits. If a lab kit arrives damaged, a collection fails, or a sample is lost in transit, tell us before mailing anything back and we will send a replacement kit or arrange an at-home draw at no extra cost. See our Shipping & Delivery Policy.

4. How to request a cancellation or refund

Email team@heydaymd.com or call (866) 485-3013 with the name on your account and your order or invoice number. We confirm every cancellation in writing.

This policy is part of our Terms of Service (Section 6). If the two ever differ, the Terms of Service control.

5. Contact

HeydayMD LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Phone: (866) 485-3013
Email: team@heydaymd.com